PostgreSQL Support Plans
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support plans

PostgreSQL
Support Plans

 

Now, you're ready for anything. 


DID YOU KNOW: Fujitsu is a founding member of the PostgreSQL Enterprise Consortium (PGECons) in Japan, Platinum sponsor of PGCon and PGConf APAC, and active participant in multiple PostgreSQL user groups having directly contributed to open source PostgreSQL for over 16 years.

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Expert support for your PostgreSQL-based applications

 

Avoid the stress that data issues create. Accelerate application development. Deliver high availability and performance.
It's all possible when you put our team of expert PostgreSQL developers and support engineers
on your side via any one of our five PostgreSQL Support Plans. 

 

Five Simple Plans


Review our plans to choose the one that best suits your needs.
There's no stress though, because you can easily upgrade at any time too. 

Business

 

   STANDARD BUSINESS HOURS

  • Recommended for small environments
  • Up to 8 cores
  • Priced per instance
  • Business hours support (Australian Time) 
    (9:00 AM–5:00 PM AEST, Mon-Fri excluding NSW public holidays)
  • Wide range of tools and extensions supported
  • Competitive SLAs available
  • Access to Knowledge Base
  • Unlimited support incidents/queries
  • Easy to upgrade at any time

Business 24x7

 

   BUSINESS 24x7

  • Recommended for small environments
  • Up to 8 cores
  • Priced per instance
  • 24x7x365 support
  • Wide range of tools and extensions supported
  • Competitive SLAs available
  • Unlimited support incidents/queries
  • Easy to upgrade at any time

    

Enterprise Box

 

   ENTERPRISE

  • Recommended for large environments
  • More than 8 cores
  • Priced per core
  • 24x7x365 support
  • 30 minute initial response time1
  • Daily status update reports1
  • Wide range of tools and extensions supported
  • Access to Knowledge Base
  • Access to the Support Portal2
  • Unlimited support incidents/queries
  • Easy to upgrade at any time
    1 For Severity 1 incidents 2 Track your logged incidents

Advanced-Enterprise-Box

 

   ADVANCED ENTERPRISE

  • Recommended for large environments
  • More than 8 cores
  • Priced per core
  • 24x7x365 support
  • 15 minutes initial response time1
  • Status update reports every 5 hours1
  • Wide range of tools and extensions supported
  • Access to Knowledge Base
  • Access to the Support Portal2
  • Unlimited support incidents/queries
  • Easy to upgrade at any time
    1 For Severity 1 incidents  2 Track your logged incidents

Corporate Box

 

   CORPORATE

  • Recommended for very large environments
  • 24x7x365 support
  • 15 minutes initial response time1
  • Status update reports every 3 hours2
  • Wide range of tools and extensions supported
  • Access to Knowledge Base
  • Access to the Support Portal3
  • Unlimited support incidents/queries
  • Easy to upgrade at any time
    1 For Severity 1 and Severity 2 incidents 
    2 For Severity 1 incidents
    3 Track your logged incidents

compare plans here image

 

Compare Plans

Compare all Fujitsu PostgreSQL Support Plans easily by reviewing each plan across each of the key features.

Click here for a side-by-side comparison. 

 

3 Steps To Select Your Plan


It's an easy process to select the plan that's right for your organisation,
and our team can help you every step of the way.

 

 

1

ASSESS YOUR REQUIREMENTS

Consider your requirements based on your current PostgreSQL resources, response plans, and what the potential cost of a data issue would be to the business should a data access or performance issues strike.

2

REVIEW OUR PLANS

We provide a choice of five plans to suit the needs of most organisations from small environments with less than 8 cores up to large corporate and government environments running multiple cores. 

3

CONTACT OUR TEAM

Use the form at the top of this page to contact our team of PostgreSQL experts. We can discuss your specific needs and help you choose a plan that best suits your environment and risk management profile.

Augment Your PostgreSQL Resources

Data issues can cost organisations enormously. Application outage, productivity impairment, customer service issues, and more. So put a contingency plan in place with Fujitsu PostgreSQL Support, so you're ready to resolve any PostgreSQL issue fast should one occur.

Our PostgreSQL Support Plans cater for organisations of all sizes, from small environments with less than 8 cores up to large environments running hundreds. Every technical incident logged by your team is addressed directly by our expert PostgreSQL support engineers to quickly identify and resolve your issues whether in a development or production environment.

Why Choose Fujitsu PostgreSQL Support?

  • Fujitsu has supported the PostgreSQL community for over 16 years

  • We offer simple and transparent 12-month subscription-based plans

  • You deal with our local Australian development and support team

  • Our experts are able to resolve all types of support situations

  • We deliver using a highly refined service delivery model

  • Fujitsu is considered a Tier 1 ICT partner to organisations globally

  • Onsite support is available on request (additional fees apply)

Open the brochure

New-Support-BrochureClick on the button below to open the Fujitsu PostgreSQL Support brochure in a new browser window. Then complete the form at the top of this page to make an enquiry.
 

OPEN THE BROCHURE

Put our expert software support engineers on your side with a Fujitsu PostgreSQL Support Plan.

Our PostgreSQL support plans are a cost-effective way to support your open source PostgreSQL database and deliver the high availability and fast performance that users demand. All plans comprise a 12-month subscription model, and can deliver response within as little as 15-minutes, with no limit on the number of incidents covered, and all public holidays included (pending selected plan).