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    Support plan - Standard 24x7

    Plan benefits

    • Recommended for small environments with up to 8 cores
    • Priced per instance
    • Supports your business 24x7x365
    • Wide range of tools and extensions supported
    • Competitive SLAs available
    • Access to Knowledge Base
    • Unlimited support incidents/queries
    • Hassle-free support package upgrade available

    Support details

    See also

    Support plan - Standard
    Support plan - Enterprise
    Support plan - Advanced Enterprise
    Support plan - Corporate
    Compare >
    Supported software OSS server
    Supported platforms Centos, RHEL, Windows, Debian, Ubuntu, SUSE 
    Supported versions:
    Centos - 6,7,8
      RHEL - 6,7,8
      Windows - 2012 R2, 2016, 2019
      Debian - 8,9
    Ubuntu - 14 LTS,16 LTS,18 LTS
      SUSE - 12,15
    Supported environments Physical, virtual, cloud, containers
    Supported modules, tools,
    and extensions*
    Barman, oracle_fdw, orafce, pg_bigm, pg_repack,
    pg_rman, pg_statsinfo, pgAdmin, pgaudit, pgBadger 
    Barman - backup tool*
    oracle_fdw - foreign data wrapper for Oracle
    orafce - Oracle compatibility
    pg_bigm - full text search module*
    pg_repack - table reorganisation extension
    pg_rman - backup tool*
    pg_statsinfo - monitoring tool*
    pgAdmin - administration tool
    pgaudit - audit extension
    pgBadger - log analyser
    --------------------------
    * Supported on Linux
    † Supported on Linux and Windows
    First contact Online form
    Server limits Up to 8 cores
    Subscription Per instance
    Bug fix support Community Fujitsu will raise the issue for the community's consideration on the customer's behalf
    Status update reports
    Advanced options
    Technical Account
    Management programs
    Support hours 24 hours
    Support days Monday to Sunday, including public holidays
    Support method Remote
    Language English
    Number of incidents Unlimited
    Number of contacts
    allowed to raise incidents
    5

    * For any tools and extensions not listed above, please contact the Support Team at pgtechenquiry@fast.au.fujitsu.com
    At no extra cost, allows customers to schedule monthly review meetings, request direct escalation, and receive monthly incident reports

    Service level agreements

    Severity Target initial
    response time
    Target resolution
    time 
    This is defined as the intended timeframe from when the issue has been identified by the Support/Technical Team, to when a suitable workaround has been communicated and issued to the customer
    1
    Major service disruption to the customer’s production systems, with no reasonably identifiable workaround.
    This disruption includes, but is not limited to: incidents where the supported software product has been disrupted and will not restart, a server crash, or a total system failure.
    30 minutes 48 hours
    2
    Significant service disruption.
    The supported software can be used in production, but only under a degraded mode of operation. A short-term workaround may be available.
    60 minutes 7 calendar days
    3
    Minor service disruption.
    A feature does not work, but either it does not affect the usability of the software or there is an acceptable permanent workaround available for said feature.
    90 minutes 14 calendar days
    4
    Aesthetics or changes for convenience, with no functional implications.
    Procedural incidents or questions.
    120 minutes 60 calendar days
    .

    Benefits at a glance

    • Transparent Service Level Agreement
    • Work with PostgreSQL experts
    • Support for business-critical environments

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