Plan benefits (offered in Australia only)
- Recommended for small environments with up to 8 cores
- Priced per instance
- Supports your business hours needs (9:00 AM–5:00 PM AEST, Monday to Friday excluding NSW public holidays)
- Wide range of tools and extensions supported
- Competitive SLAs available
- Access to Knowledge Base
- Unlimited support incidents/queries
- Hassle-free support package upgrade available
|Supported software||OSS server|
|Supported platforms||Centos, RHEL, Windows, Debian, Ubuntu, SUSE
Centos - 6,7,8
RHEL - 6,7,8
Windows - 2012 R2, 2016, 2019
Debian - 8,9
Ubuntu - 14 LTS,16 LTS,18 LTS
SUSE - 12,15
|Supported environments||Physical, virtual, cloud, containers|
|Supported modules, tools,
|Barman, oracle_fdw, orafce, pg_bigm, pg_repack,
pg_rman, pg_statsinfo, pgAdmin, pgaudit, pgBadger
Barman - backup tool*
oracle_fdw - foreign data wrapper for Oracle†
orafce - Oracle compatibility†
pg_bigm - full text search module*
pg_repack - table reorganisation extension†
pg_rman - backup tool*
pg_statsinfo - monitoring tool*
pgAdmin - administration tool†
pgaudit - audit extension†
pgBadger - log analyser†
* Supported on Linux
† Supported on Linux and Windows
|First contact||Online form|
|Server limits||Up to 8 cores|
|Bug fix support||Community Fujitsu will raise the issue for the community's consideration on the customer's behalf|
|Support hours||Business hours (9:00 AM–5:00PM AEST)|
|Support days||Monday to Friday (excluding NSW public holidays)|
|Number of incidents||Unlimited|
|Number of contacts
allowed to raise incidents
* For any tools and extensions not listed above, please contact the Support Team at firstname.lastname@example.org
† At no extra cost, allows customers to schedule monthly review meetings, request direct escalation, and receive monthly incident reports
Service level agreements
Incidents logged outside business hours (9:00AM–5:00PM AEST) will be considered to have been logged at 9:00 AM of the next business day (excluding public holidays)
This is defined as the intended timeframe from when the issue has been identified by the Support/Technical Team, to when a suitable workaround has been communicated and issued to the customer
Major service disruption to the customer’s production systems, with no reasonably identifiable workaround.
This disruption includes, but is not limited to: incidents where the supported software product has been disrupted and will not restart, a server crash, or a total system failure.
|30 minutes||2 business days|
Significant service disruption.
The supported software can be used in production, but only under a degraded mode of operation. A short-term workaround may be available.
|60 minutes||7 business days|
Minor service disruption.
A feature does not work, but either it does not affect the usability of the software or there is an acceptable permanent workaround available for said feature.
|90 minutes||14 business days|
Aesthetics or changes for convenience, with no functional implications.
Procedural incidents or questions.
|120 minutes||60 business days|