Put our highly skilled software support engineers on your side with a Fujitsu PostgreSQL Support Plan.

Our PostgreSQL support plans are a cost-effective way to support your open source PostgreSQL database and deliver the high availability and fast performance that users demand. They use a 12-month subscription model, and can deliver as little as 15-minute response times, no limit on the number of incidents covered, with all public holidays included.

Leverage the PostgreSQL expertise of our consultants

Every technical query is examined directly by our expert PostgreSQL support engineers, whose experience comes to the fore when they quickly identify and resolve incidents for you whether in a production or development environment.

A plan to suit your organisation's needs

Our plans cater for organisations of all sizes, from small environments with less than 8 cores up to large environments running multiple cores. This way you can choose the service level that is just right for your organisation needs.

                   
    
Features

Supported item Ideal for small environments
(up to 8 cores) 

Supported item Support 24x7

Supported item 5 named contacts
can raise incidents

Supported item Unlimited support incidents/queries

Supported item Access to
Knowledge Base

    
Features

Supported item Ideal for large environments
(8+ cores)

Supported item Support 24x7,
incl. public holidays

Supported item 10 named contacts
can raise incidents

Supported item Unlimited support incidents/queries

Supported item Access to
Knowledge Base

Supported item 30 minutes initial response time*

Supported item Daily status update reports*

Supported item Optional Technical Account Management Programs

Supported item Support request via Support Portal, phone call, an online form

Supported item Access to the Support Portal

    
Features

Supported item Ideal for large environments
(8+ cores)

Supported item Support 24x7,
incl. public holidays

Supported item Unlimited contacts
can raise incidents

Supported item Unlimited support incidents/queries

Supported item Access to
Knowledge Base

Supported item 15 minutes initial response time*

Supported item Status update reports every 5 hours*

Supported item Optional Technical Account Management Programs

Supported item Support request via Support Portal, phone call, and online form

Supported item Access to the Support Portal

    
Features

Supported item Ideal for very large environments

Supported item Support 24x7,
incl. public holidays

Supported item Unlimited contacts
can raise incidents

Supported item Unlimited support incidents/queries

Supported item Access to
Knowledge Base

Supported item 15 minutes initial response time*

Supported item Status update reports every 3 hours*

Supported item Dedicated Technical Account Management Programs

Supported item Support request via Support Portal, phone call, and online form

Supported item Access to the Support Portal

* For Severity 1 incidents
 At no extra cost, allows customers to schedule monthly review meetings, request direct escalation, and receive monthly incident reports
 Allows customers to track their raised incidents and access full Knowledge Base

Keep the data flowing

Organisations rely heavily on the ability to access business-critical data at any time of the day and night — even when their database administrators are asleep. That's why many internal teams are deploying the backup of an outsourced service to resolve issues that may occur at difficult times of the day or require skills that are not easily available inside the organisation.

Our Support Plan puts an entire team of PostgreSQL software support professionals on your side whether you operate using CentOS, Red Hat Linux, Windows, Debian, Ubuntu, or SUSE operating systems.

We are committed to delivering the high-quality business-critical service you'd expect from a global ICT leader such as Fujitsu. Every technical query is examined directly by one of our expert PostgreSQL support engineers whose experience comes to the fore when they quickly identify and resolve problems for you.

Engaging the plan is easy

Simply complete the form on this page and a support consultant will contact you to answer any questions you have should you wish to know more.


Why choose FUJITSU for PostgreSQL support?

  • Our PostgreSQL Support Plans adopt a simple 12-month subscription model.

  • Fujitsu has supported the PostgreSQL community for over 16 years and has the local Australian staff to handle all types of support situations.

  • We are a founding member of the PostgreSQL Enterprise Consortium (PGECons) in Japan and an active participant with a Platinum sponsorship of PGCon, PgConf. ASIA, and pgDay Asia, as well as supporting and participating in various PostgreSQL user groups.

  • Many of our support engineers have directly contributed to open source PostgreSQL.

  • Our team works with a highly refined service delivery model developed over decades of experience with large platform providers, plus commercial and government organisations around the world.

  • Onsite support is available on request (additional fees apply).

Benefits at a glance

  • Transparent Service Level Agreement
  • Work with PostgreSQL experts
  • Support for business-critical environments

See all details

Put our highly skilled software support engineers on your side with a PostgreSQL support plan. We offer different plans to suit your needs.

Brochure: Support Plans
OPEN BROCHURE

Interested in PostgreSQL support?

Complete the form below and a Fujitsu consultant will be in contact shortly.

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