- Recommended for very large environments
- Supports your business 24x7x365
- 15 minutes initial response time*
- Status update reports every 3 hours†
- Wide range of tools and extensions supported
- Access to Knowledge Base
- Access to the Support Portal‡
* For Severity 1 and Severity 2 incidents † For Severity 1 incidents
‡ Allows customers to track their raised incidents and access full Knowledge Base
|Supported software||OSS server|
|Supported platforms||Centos, RHEL, Windows, Debian, Ubuntu, SUSE
Centos - 6,7,8
RHEL - 6,7,8
Windows - 2012 R2, 2016, 2019
Debian - 8,9
Ubuntu - 14 LTS,16 LTS,18 LTS
SUSE - 12,15
|Supported environments||Physical, virtual, cloud, containers|
|Supported modules, tools,
|Barman, oracle_fdw, orafce, Pacemaker+PAF, pg_bigm,
pg_repack, pg_rman, pg_statsinfo, pgAdmin, pgaudit,
pgBackrest, pgBadger, Pgpool II, PostGIS, Repmgr, zabbix
Barman - backup tool*
oracle_fdw - foreign data wrapper for Oracle†
orafce - Oracle compatibility†
Pacemaker+PAF - High Availability*
pg_bigm - full text search module*
pg_repack - table reorganisation extension†
pg_rman - backup tool*
pg_statsinfo - monitoring tool*
pgAdmin - administration tool†
pgaudit - audit extension†
pgBackrest - backup tool*
pgBadger - log analyser†
Pgpool II - replication, load balancing*
PostGIS - geographic object support*
Repmgr - replication*
TimescaleDB - time-series SQL database†
zabbix - monitoring tool*
* Supported on Linux
† Supported on Linux and Windows
|First contact||Phone call, email, Support Portal|
|Bug fix support||OSS: Fujitsu-community Fujitsu will submit a working fix for the community's consideration
FUJITSU Enterprise Postgres: Fujitsu-delivered
|Status update reports||See Service level agreements below|
|Advanced options||Support for container-deployed services|
|Support days||Monday to Sunday, including public holidays|
|Number of incidents||Unlimited|
|Number of contacts
allowed to raise incidents
Service level agreements
This is defined as the intended timeframe from when the issue has been identified by the Support/Technical Team, to when a suitable workaround has been communicated and issued to the customer
Major service disruption to the customer’s production systems, with no reasonably identifiable workaround.
This disruption includes, but is not limited to: incidents where the supported software product has been disrupted and will not restart, a server crash, or a total system failure.
|15 minutes||24 hours||Every 3 hours|
Significant service disruption.
The supported software can be used in production, but only under a degraded mode of operation. A short-term workaround may be available.
|15 minutes||36 hours||Every 10 hours|
Minor service disruption.
A feature does not work, but either it does not affect the usability of the software or there is an acceptable permanent workaround available for said feature.
|30 minutes||10 calendar days||Every calendar day|
Aesthetics or changes for convenience, with no functional implications.
Procedural incidents or questions.
|60 minutes||30 calendar days||Every week|
* For any tools and extensions not listed above, please contact the Support Team at firstname.lastname@example.org
† At no extra cost, allows customers to schedule monthly review meetings,request direct escalation, and receive monthly incident reports