Compare support plans

Every technical query is examined directly by our expert PostgreSQL support engineers whose experience comes to the fore when they quickly identify and resolve incidents for you whether in a production or development environment.

    Support plan - Standard   Support plan - Standard 24x7   Support plan - Enterprise   Support plan - Advanced Enterprise   Support plan - Corporate
Supported
software
  Server, 10 extensions Barman, oracle_fdw, orafce, pg_bigm, pg_repack, pg_rman, pg_statsinfo, pgAdmin, pgaudit, pgBadger   Server, 10 extensions Barman, oracle_fdw, orafce, pg_bigm, pg_repack, pg_rman, pg_statsinfo, pgAdmin, pgaudit, pgBadger   Server, 16 extensions Barman, oracle_fdw, orafce, Pacemaker+PAF, pg_bigm, pg_repack, pg_rman, pg_statsinfo, pgAdmin, pgaudit, pgBackrest, pgBadger, Pgpool II, PostGIS, Repmgr, zabbix   Server, 16 extensions Barman, oracle_fdw, orafce, Pacemaker+PAF, pg_bigm, pg_repack, pg_rman, pg_statsinfo, pgAdmin, pgaudit, pgBackrest, pgBadger, Pgpool II, PostGIS, Repmgr, zabbix   Server, 16 extensions Barman, oracle_fdw, orafce, Pacemaker+PAF, pg_bigm, pg_repack, pg_rman, pg_statsinfo, pgAdmin, pgaudit, pgBackrest, pgBadger, Pgpool II, PostGIS, Repmgr, zabbix
Supported
platforms
  CentOS, Debian, RHEL, SUSE, Ubuntu, Windows Supported versions:
  Centos - 6,7,8
  Debian - 8,9
  RHEL - 6,7,8
  SUSE - 12,15
  Ubuntu - 14 LTS,16 LTS,18 LTS
  Windows - 2012 R2, 2016, 2019
  CentOS, Debian, RHEL, SUSE, Ubuntu, Windows Supported versions:
  Centos - 6,7,8
  Debian - 8,9
  RHEL - 6,7,8
  SUSE - 12,15
  Ubuntu - 14 LTS,16 LTS,18 LTS
  Windows - 2012 R2, 2016, 2019
  CentOS, Debian, RHEL, SUSE, Ubuntu, Windows Supported versions:
  Centos - 6,7,8
  Debian - 8,9
  RHEL - 6,7,8
  SUSE - 12,15
  Ubuntu - 14 LTS,16 LTS,18 LTS
  Windows - 2012 R2, 2016, 2019
  CentOS, Debian, RHEL, SUSE, Ubuntu, Windows Supported versions:
  Centos - 6,7,8
  Debian - 8,9
  RHEL - 6,7,8
  SUSE - 12,15
  Ubuntu - 14 LTS,16 LTS,18 LTS
  Windows - 2012 R2, 2016, 2019
  CentOS, Debian, RHEL, SUSE, Ubuntu, Windows Supported versions:
  Centos - 6,7,8
  Debian - 8,9
  RHEL - 6,7,8
  SUSE - 12,15
  Ubuntu - 14 LTS,16 LTS,18 LTS
  Windows - 2012 R2, 2016, 2019
Supported environments   Physical, virtual, cloud, containers   Physical, virtual, cloud, containers   Physical, virtual, cloud, containers   Physical, virtual, cloud, containers   Physical, virtual, cloud, containers
First contact with support   Online form   Online form   Phone call, email, Support Portal   Phone call, email, Support Portal   Phone call, email, Support Portal
Target initial response time*   Severity 1: 30 minutes
Severity 2: 60 minutes
  Severity 1: 30 minutes
Severity 2: 60 minutes
  Severity 1: 30 minutes
Severity 2: 60 minutes
  Severity 1: 15 minutes
Severity 2: 30 minutes
  Severity 1: 15 minutes
Severity 2: 15 minutes
Target resolution time*   Severity 1: 2 biz days
Severity 2: 7 biz days
  Severity 1: 48 hours
Severity 2: 7 cal days
  Severity 1: 48 hours
Severity 2: 7 cal days
  Severity 1: 36 hours
Severity 2: 72 hours
  Severity 1: 24 hours
Severity 2: 36 hours
Status update report   Not available   Not available   Sev 1: Every cal day
Sev 2: Every 3 cal days
  Sev 1: Every 5 hours
Sev 2: Every 12 hours
  Sev 1: Every 3 hours
Sev 2: Every 10 hours
Support hours   Business hours 9:00 AM–5:00PM AEST, Monday to Friday (except public holidays)   24x7x365
(incl. public holidays)
  24x7x365
(incl. public holidays)
  24x7x365
(incl. public holidays)
  24x7x365
(incl. public holidays)
Server limits   Up to 8 cores   Up to 8 cores   Unlimited   Unlimited   Unlimited
Bug fix support   Community Fujitsu will raise the issue for the community's consideration on the customer's behalf   Community Fujitsu will raise the issue for the community's consideration on the customer's behalf   Fujitsu-community Fujitsu will submit a working fix for the community's consideration   Fujitsu-community Fujitsu will submit a working fix for the community's consideration   Fujitsu-community Fujitsu will submit a working fix for the community's consideration
Max. number of contacts   5   5   10   Unlimited   Unlimited
Subscription   Per instance   Per instance   Per core   Per core   Upon request
Advanced options   -   -   Support for container-deployed services   Support for container-deployed services   Support for container-deployed services
           
           

* "biz days" stands for "business days", "cal days" stands for "calendar days"

Benefits at a glance

  • Transparent Service Level Agreement
  • Work with PostgreSQL experts
  • Support for business-critical environments

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Put our highly skilled software support engineers on your side with a PostgreSQL support plan. We offer different plans to suit your needs.

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